Return portal is not accessible

The return portal is disabled and not accessible at this time.

To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return?

1) Enter your order number and email address in the fields above and click Start
2) Follow the instructions and select the items you want to return
3) You will get a confirmation email with the shipping guidelines once the return request is approved. 

 

What items are returnable?

We at ''Homes by Kikkli'' are committed to ensure the highest quality standards in delivering your Products. Still in Unfortunate condition, if the Ceramic items are received damaged, with genuine manufacturing defect or a wrong item is delivered to you, we are happy to help you with Return/exchange options.

All the Ceramic Items, if You can return/exchange your items within 7 days of receipt of your shipment, provided the products you return are unused with intact original tags and returned in the original packaging. Free gifts or promotional items are not returnable!

Free gifts or promotional items are not returnable!

 

Are there any charges for return?

There are no charges for return requests. Your amount will be transferred to your account for approved returns (after deducting original shipping cost). 

Replacements/Exchanges will be offered based on availability of product. If the replacement product is not available, we'll be happy to offer you the refund (after deducting the applicable shipping charges).

 

How soon will I get my refund?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If the return request is approved,  your refund will be processed, and a credit will automatically be applied to the original method of payment, within 10 working days.

For any queries you can write us at care@homesbykikkli.com

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